E-Mail

This section covers creating e-mail accounts, SMTP authentication, setting a catch-all address, mail forwarding, autoresponders, vacation messages, mailing lists, filters, altering MX records and Webmail.

Creating E-Mail Accounts

To create an e-mail account, sign into the control panel and then click on the "POP3 E-Mail Accounts" link underneath "E-Mail Management". You will notice one e-mail account already exists: username@yourdomain.com (where "username" is the control panel sign in name). This account is permanent and cannot be deleted.

To create a new e-mail account, click on "Create POP3 Mail Account.". (Please note: This is accessible via IMAP4 on the same servers, although the control panel doesn't reflect this.) You will see the following box:

Enter a username and password. Then click "Create". The control panel will then return a page that looks like:

Note: You cannot create a POP3 account if the username is taken by an autoresponder, forwarder or mailing list.

Changing E-Mail Account Passwords

To change the password of an e-mail account, first access the "POP3 E-Mail Accounts" menu. Next, click the "change" link (next to e-mail address, in the Password/Quota column).

Once the "Modify POP3 Mail Account" box appears, enter the new password and click "Update".

Deleting E-Mail Accounts

To delete an e-mail account, first access the "POP3 E-Mail Accounts" menu. Next, check the box beside the account(s) you wish to delete and press "Delete Selected".

SMTP Authentication

When setting up POP3 account(s) in your e-mail software, you will need to enable SMTP authentication if you choose to use your hosting account for sending mail (instead of using your ISP's mail server).

The SMTP authorization login name / password is the same as your POP3 account login name / password.

How to do this varies by e-mail client. In MS Outlook: Tools, Accounts, select the account and click Properties. Then, under the Servers tab, check "My server requires authentication".

Please consult your e-mail software's manual for further instruction.

Setting a Catch-All Address

When the server receives e-mail to addresses that don't exist, it has to do something with those messages. The control panel gives you three options:

Server deletes message and notifies sender that the address doesn't exist.
Server deletes message without notifying sender.
Server forwards the message to a valid e-mail address.

To choose between these options, first access the "E-Mail Menu" from the control panel. Then click the "Catch-All E-Mail" icon. You will see a box that looks like this:

Choose the desired option and click "Update".

Forwarders

Forwarders allow you to direct incoming mail to a different address. For example, assume you wanted e-mail sent to support@yourdomain.com and sales@yourdomain.com to arrive at the POP3 account customerservice@yourdomain.com. You can create two forwarders that will let you do this.

Note: You cannot create a forwarder name if it already exists as a POP3 account, autoresponder or mailing list.

To create a forwarder, first access the "E-Mail Menu" from the control panel. Next, click on the "Forwarders" icon and then click the "Create New Forwarder" link at the top of the page. You will see a box like this:

Enter the forwarder name, destination address, and then click the "Create" button. Note you can forward to multiple addresses by simply separating the e-mail addresses with a comma (no spaces). e.g.: email@domain1.com,email@domain2.com,email@domain3.com

Modifying / Deleting Forwarders

All forwarders are listed in the forwarders menu. To delete a forwarder, check the box(es) beside the forwarder name(s) and then click the "Delete Selected" button.

A forwarder can be modified by clicking the "modify" link next to the forwarder address. The modify feature allows you to change the destination e-mail address but not the forwarder name.

Autoresponders

Autoresponders are e-mail robots that reply to all incoming messages with a standard outgoing message. The autoresponder will reply to all messages received, regardless of their content. For example, some companies keep updated price lists on an autoresponder. Potential customers would e-mail pricelist@domain.com and they would receive the price list in their e-mail inbox within moments.

To create an autoresponder, first click the "Autoresponders" link under the "E-Mail Management" menu, on the control panel main page, then click the "Create New Autoresponder" link.

First, choose an autoresponder name.

Note: You cannot create an autoresponder name if it already exists as a POP3 account, forwarder, or mailing list.

Second, enter the autoresponder message in the text box. You may include HTML tags. Please note that this may cause problems for e-mail programs that don't support HTML tags.

Third, you may optionally enter a CC address. This will send a copy of each autoresponder output to the address specified in the text box. Enabling the CC feature allows you to monitor how many requests your autoresponder receives.

Modifying / Deleting Autoresponders

All autoresponders are listed in the autoresponder menu. To delete an autoresponder, check the box beside the autoresponder name and click the "Delete Selected" button.

To modify an autoresponder, click the "modify" link next to the autoresponder name. The modify feature allows you to change the autoresponder message and CC: address. When you are finished, click the "Create" button.

Vacation Messages

Vacation messages tell others that you are away. A common vacation message may sound like, "I have received your e-mail message but I am away on vacation until June 21. I will respond to it then." Vacation messages are used in conjunction with already existing POP3 accounts.

To create a vacation message, first access the "E-Mail Menu" from the control panel. Then, click the "Vacation Messages icon", followed by the "Set New Vacation Message" link.

Select the POP3 account to which you want to add a vacation message.
Enter the vacation message.
Select when the vacation message will take effect and when it will stop taking effect.
Click the "Create" button.

Modifying / Deleting Vacation Messages

All vacation messages are listed in the vacation messages menu. To delete a vacation message completely, click on the checkbox next to the appropriate message and click "Delete Selected".

A vacation message may be modified by clicking on the "modify" link next to the vacation account. The modify feature allows you to change the message text, vacation start time and vacation end time.

Mailing Lists

To create a mailing list, first access the "E-Mail Menu" from the control panel. Then, click the "Mailing Lists" icon. There will be no lists present, so click on "Create Mailing List."

Enter a name for your list and then click the "Create" button. You will then be taken back to the main mailing list menu and your new list will be visible in the table.

Note: You cannot create a mailing list if the name already exists as a POP3 account, autoresponder, or forwarder.

Subscribing / Unsubscribing by E-Mail

The server uses the popular Majordomo mailing list software. Traditionally, mailing lists have been operated and configured exclusively through e-mail. There are two ways to subscribe to a mailing list:

Send an e-mail to majordomo@yourdomain.com and type "subscribe listname" (without quotes) in the message body.
Send an e-mail to listname-request@yourdomain.com and type "subscribe" (without quotes) in the message body.

Each list is also available in digest form. This means that messages are stored and then sent out once per period (e.g. weekly) in one big message. This is useful in larger lists to assure that recipients don't get overwhelmed by daily messages. To subscribe to the digest version of the list, follow the same procedure for subscribing, except use:

"subscribe listname-digest" instead of "subscribe listname".
listname-digest-request@yourdomain.com instead of listname-request@yourdomain.com

The steps to unsubscribing are identical to subscribing except that you replace the word "subscribe" with "unsubscribe" in the message body. Majordomo will send you a results e-mail if the subscribe/unsubscribe was successful. In addition, you may view the list of subscribers from the control panel.

Subscribing / Unsubscribing Using the Control Panel

You may add and remove subscribers yourself through the control panel. Please note that recipients get no confirmation message from Majordomo when they are added in this way. This means they have no way of knowing they are on a list until somebody e-mails the list or you tell them.

The first step involves selecting the list you want to modify. All mailing lists are visible from the mailing lists menu. Click the "view" link next to the list name you want to work with. You will then see a box that looks like this:

Adding a subscriber can be done by checking either "Add to listname" or "Add to listname-digest" and then clicking the "Submit" button. Unsubscribing is done by clicking the checkbox(es) next to the address(es) you wish to remove, and then click the "Delete Selected" button. All subscribers will be listed here regardless of how they subscribed to the mailing list (by e-mail or through the control panel).

Changing Mailing List Settings

The control panel provides you with a graphical interface to change the Majordomo configuration. To access this feature, go to the main mailing list menu and click the "view" link next to the list you want to modify. At the top of the screen you will see another link "To change list and digest settings, click here". This link will take you to the configuration menu.

The configuration menu allows you to change features of the mailing list including:

List description
Digest settings
Subscribe policy
Maximum message length
Moderators

The configuration menu is best used by those who have experience with Majordomo. We suggest you visit the Majordomo Home Page for more information.

Filters

Filters allow you to block certain types incoming mail. Filters are universal, i.e. you cannot set a filter for specific e-mail accounts. To create filters, click on "SPAM Filters" under the E-Mail Management menu.

The first option allows you to block all e-mail from a specific e-mail address. Type in the full address and click "Block".

The second option allows you to block all e-mail from a specific domain. Enter the domain name (without the "www") and click "Block".

You can block all e-mail containing a specific word by typing in the word and clicking "Block". This feature will look for banned words in both the e-mail subject and body.

You may also set the maximum file size of incoming mail by entering a value in kilobytes (1024 kilobytes = 1 megabyte) and clicking "Block".

The adult filter can be turned on and off by clicking the "Enable" button. The adult filter will block the most common adult phrases, words and addresses.

Deleting Filters

All filters will be listed in the filters menu. This will look something like:

In this example, we no longer want to block all e-mail coming from badsite.com. Check the box next to the filter(s) you want to remove and then click the "Delete Selected" button.

MX Records

Free e-mail services such as everyone.net require that MX changes be made in order for their software to work. This change allows mail destined for your domain to be directed to their server. Please note that changing MX records will prevent your current POP3 accounts, forwarders, autoresponders and mailing lists from functioning.

To change the MX record, first access the "E-Mail Menu" from the control panel. Then, click the "MX Records" icon.

First, delete the old MX record by clicking the checkbox to next to the record name and click "Delete Selected". There should now be no MX records listed.

Next, type in the hostname, followed by a period, given to you by the e-mail provider. Then select the priority level (usually 10) from the dropdown box on the right. The priority level will also be given to you by the e-mail provider. Click "Add". Once this is complete, take the tick out of "Use this server to handle my emails", and click "Save". This tells the server to handle mail for the domain externally.

Note: Be sure to put a period at the end of the hostname.

To restore the original MX settings, enter yourdomain.com. and priority 0 after deleting the other MX record.

Webmail

To access webmail, click the "Webmail" icon at the top of the page, next to "Home" button. You may also access via the "E-mail Management" menu, where there is access to both Squirrelmail and UebiMiau (our two webmail systems).

First, enter your full e-mail address in the "E-mail" field. Then, enter your password. Click the "Login" button.

Important:

To sign in with your default e-mail address (control-panel-username@yourdomain.com), do not add @yourdomain.com to the webmail login name. For example, if you log into the control panel with the user gary, then use only gary to sign into webmail. All other mail accounts must sign in with accountname@yourdomain.com.