Getting Started

Accessing the Control Panel for the First Time

There are several ways to access the control panel:

http://www.yourdomain.com:2222 - You can access the control panel through any domain or subdomain by writing :2222 after the address.
http://www.yourdomain.com/config - You can access the control panel by adding /config to your domain or subdomain address.
http://192.168.0.1:2222 or http://192.168.0.1/config - You can access the control panel through any IP address allocated to the server. This is useful when your domain transfer has not yet propagated. The IP will obviously need replacing with the IP you have been allocated in the welcome e-mail.

A window (similar to the one pictured above right) will appear. Enter your username and password. Once signed into the control panel you should do two things.

First, click on the "Message System" link at the top-right of the page. Important messages about your account may come through the message system, so we recommend that you enter your e-mail address at the bottom of the screen and check the checkbox. If you do this, the control panel will e-mail you when a message comes in.

Second, return to the main menu and click on the "Site Summary / Statistics / Logs" icon. About halfway down the screen there will be a box to enter your e-mail address. Confirm that the e-mail address in the box is accurate. If not, change it and click on the "Save" button. It is important to have a valid e-mail address in this box because the control panel will e-mail you whenever your account is close to going over its bandwidth limit.

The Ticket Support System

The control panel features a built in message system. Clicking the "Message System" link at the top right of the screen will bring you to the message system menu. "[X] messages waiting" will always be displayed next to the link, where [X] is the number of waiting unread messages. Messages may contain important information from ourselves, so read them as soon as possible. The message system has two components: a ticket support system and a private message system. If you needed assistance, you would click the "Create a Ticket" link. We would respond to this ticket, and you would click on the ticket name to read it. Private messages are shown in the same table. Private messages are different because they are not responses to a support ticket. Private messages can include scheduled downtime alerts, system-wide announcements, and warnings that your account is reaching its limits. To read a private message, click on its title.

Creating a Ticket

Click the "Create a Ticket" link.
Select message priority
Enter a subject that describes the problem in a few words.
Explain the problem in full detail.
Click "Save."

Our support staff will respond to your ticket, and may close it. A ticket will be closed when the problem is resolved; that is, there is no need for the ticket any more. If you have new messages waiting and don't see them in in the ticket listing, click on the "View Closed Tickets" link. If you feel that your problem has not been resolved then you may reply to the closed ticket.

Changing Your Password

To change your password, click on the password button located on the top menu-bar on the screen. You will be asked to enter your current password and then your new password twice. Click the "Submit" button to confirm and save. The control panel will reject your password if it is too short or contains inappropriate characters.

Important note: This feature only changes the password for your username. Other e-mail accounts, databases, FTP accounts, etc. will not be affected by the password change.

Signing Out

To sign out of the control panel, click on the button. You will be taken to a screen confirming that you have signed out successfully. Click the the link to sign back in.

Important note: Many browsers keep your control panel session in memory even after you sign out. If you are not the only one that uses your computer, then be sure to close all running copies of your browser before leaving your workstation. This will clear the browser's memory and make it impossible to sign into the control panel without the correct password.